Now 9 days later it still has not arrived and NZ Post staff tell me it … Aliyah 1 review. Some of our NZ Post stores’ opening hours may be different under Alert Levels 2 and 3. The easiest way to use the Job Search is to enter one or more words as Keywords and the Job Search will find jobs with any of your keywords in the skills, position title or location. Definitely wasn't delivered or has being delivered elsewhere. And informed me that it goes to another city first then to it's destination. I submitted a feedback only to receive a reply to state that I should inform the sender to put a 'do not bend sticker' and also adding that a fragile sticker will not suffice. Now they tell me to lodge a claim process with an overseas sender, who actually did not do anything wrong. Absolutely usless and embarrassing for a national postage service that we dont get a choice in using or not in some instances. NZ Post should learn to own their mistakes and rectify them like a proper responsible business. The parcel was picked up on Thursday and sat in depot all of Friday and never moved after that - it is now Monday and I’m still waiting. Only the latest review will count in the company's TrustScore. postal address: New Zealand Post , Customer Service Centre. I won’t be buying online again especially if it’s nz post they use No thanks. The parcel hasn't moved from Lower Hutt apparently, and upon calling NZ post they said 'it hasn't been found'. Now to start tracking down what has happened. I just had 4 large envelopes I had sent to the US returned to me claiming I need to pay more postage. Our parcel was sent from Lower Hutt with overnight courier delivery 3 weeks ago, we're still yet to receive it. They don't give a damn their customers are paying good money to use their service or even know what customer service is or how to treat their customers. Ordered on Amazon. Delivery process took not more than two minutes.Driver was not a qualified delivery agent. I lodged an enquiry, after an "investigation" they said that it was delivered to a metal letterbox. They dont close gates. NzPost amongst world's worst delivery services. Update on the AddressPal Service. Careers. "In the event there is no one present to sign for the parcel at the time of delivery, we will leave a card to call. Customers, good luck. Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page. Two recent experiences: 1. As the needs of our customers are changing, we’re right there with them making sure that we’re able to exceed those needs. Emails back and forth have been nothing but confusing and a case of make it as hard as possible to make a complaint so not to refund, i do not know why this company is allowed to get away with all this carry on, faulty equipment, and faulty employees, faulty management, faulty business. Driver did not ring bell, came out after noticing him because of van door shutting, he then lied claiming he rang the bell then drove off without delivering. When I did use the other service the way they told me to use it (their sea freight service), I paid for the delivery + the gst tax etc all correctly and my items just sat there in their warehouse for more than 75 days without any explanation WHY and not even a sorry or apology, just "our service is an estimated / targeted delivery, we don't offer any guarantees of any kind" they think they can contract out of NZ consumer guarantees law. Their new customs form wanting the send and return address to be written out when they are already on the package is just ridiculous. ?Excuse 3. Driver did not knock or ring the door bell even my car was parking in front of the house and house windows were widely open. Now i have to wait till monday to see if they are going to deliver it or come up with another excuse to delay my package..... Physically abusive staff. This does not make sense because if a fragile mail is treated as the same as any other mail what is the point of having a sticker on it in the first place. Absolutely shocking service will now avoid at all costs. Never use YouShop. Flawless delivery all the way from the other side of the world passing through God knows how many depots and hands only to make it to nz post and "be delivered" but haven't being delivered. I watch these couriers come and go everyday. New Zealand Post will continue domestic and international inbound/outbound operations. Useful. I called their customer service multiple times asking the drivers to use the building intercom to dial our apartment... they never do that. View New Zealand Couriers' branch and agent contact information for the Christchurch area. Item was meant to be overnight signed delivery. A fragile sticker was placed on my mail but it was delivered with significant bends and creases. I packaged bath bombs in an egg container wrapped also in bubble wrap. Worst company out!! to a commercial building!! ) I find this discriminatory as well as annoying... Have had several parcels returned to sender as they are not prepared to be flexible. Ordered specialized trials bike parts from the uk. Customer Service Representative | Permanent Full Time | Hamilton. Contact our Deutsche Post International Customer Service Experts undefined SHIPPING PARCELS OR DOCUMENTS - UP TO 30 KG? Your lucky you weren't talking to me like that to my face i would've knocked you out. Needed to redirect the address.To deliver to the address on the parcel perhaps? E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. This is a formal complain for such a very bad customer service and extremely delayed courier service. This is the place to come to find out about working for New Zealand Post. Excuse 5. Then I sent them a screenshot of address from senders website and asked for address it was delivered to. Sign in to your New Zealand Post account To continue to nzpost.co.nz. When I chased it up I got told"We'll look into it then call you " then nothingThis was a really special present for our son and NZP are annoyed that I'm bothering to follow up. Wish me luck everybody and no this isnt the first time I have had a bad experience with nz post and couriers. Driver took the device away impatiently while I was signing it. NZ post is the worse company ever. NZ Post Youshop USA… I have been using NZ Post Youshop USA for about 2 years and its been not to bad. Of course one of the items was missing. Never use any service from NZ post again. how can they get away with this? Voodafone acted very quickly after offering to send me two wifi extenders for our two Vodafone TV boxes which were not working well. If I could leave NZ Post a negative review, I would.I received a message from the tracking site saying that my parcel was "with courier for delivery." Welcome to the New Zealand Post Careers Site. At this rate they won't have any happy customers left in the future. Filing a police report. General enquiries: National Contact Centre. Visit PayScale to research New Zealand Post salaries, bonuses, reviews, benefits, and more! This stinks.At no point was anyone in this house or the front house on this section contacted by anyone fron NZ Post. When I contacted NZ post they told me that it wasn’t their responsibility to give me a refund or get my parcel there on Saturday. The funny part is that we have a camera installed at the front gate, which did not record any deliveries (previous and the same day visits from our friends were recorded - so the camera is working fine). Address was wrong.Incorrect - the address is spot on according to NZ posts address finder. Some of our NZ Post stores opening hours may be different in Alert Levels 2 and 3. Asked again was told providing an address was a breach of privacy policy. Then I was told they can't locate item. They were very slow processing from the time it arrived until you received it even if you paid more for the faster service. The rate finder is also always wrong to my loss. !, i would like my 37 bucks back i dont think i will ever see it, these guys are total incompetent's and should be fined for selling something they know they cant deliver.Just got an email back, ( HURAH!! Get a Quote for one shipment - Our experts from DHL Express will be … Delivery should be 1-2 days. NZ Post said couriers should always attempt to deliver parcels as per instructions. Had to pay for more postage ($13 overnight) and send a new plant to the buyer. Worst delivery service ever. After we asked for what was happened to our parcel, we’ve been told “we will get back to you” four times from customer services, hilariously, we got nothing back from NZ post, which is insanely irresponsible and dishonest. Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. They are the worst and deserve no stars. Upon arrival to my family in Melbourne the contents was crushed and had infiltrated the whole package. New Zealand Post … Find out what area of the business would suit you, and where your career may take you. Waiting on a parcel to be delivered from Kmart by NZ post to my work address, only to call and find out why it was not delivered as per the tracking number. I will call you tomorrow at 9.30am No you didn't! Your New Zealand Post online account can be used to access a range of current and exciting future services. ,.... as delivery had been attempted i was not entitled to money back!!! I would like to highlight Rama( I think that is his name) Reference:Acp665.Rama has always been very deligent in his deliveries. UPS - Fliway (NZ) Ltd. 66 Westney Road, Mangere Auckland International Airport Auckland 2022 New Zealand Tel. The next day, NZ Courier Post tracking system reported that the item had been delivered at 14.36, with a signature recorded as (my name) but visually very clearly was signed as "LoL". The excuse is they have a back log yet keep advertising "send with us". 160 reviews from NZ Post employees about NZ Post culture, salaries, benefits, work-life balance, management, job security, and more. I tried to fill out a lost parcel form on the nz post website. Create your New Zealand Post account To continue to nzpost.co.nz. Bad / poor and wrong advice by their team as not only cost me alot of wasted time + headaches but some products were unable to be sent at all and had to end up being disposed of (again at my cost). Sent a parcel to Australia from Singapore In November.forget parcel reaching destination,after much trying we payed extra money to atleast get that parcel back to us, as the company contacted saying they are sending it back to us,. I paid for postage, a month later my package had not been sent, so I contacted customer service, who did not help at all, and my package has now been reclassified as a 'prohibited item' despite not meeting ANY of the criteria listed under 'prohibited and restricted items.'. Today is 18/2/2021 and the parcel only resides at Sydney Airport and hasn't been delivered in Canberra. responded that that was ridiculous and that suggests that any item not tracked has no record of whereabouts and is liable for theft - again totally ridiculous. Your New Zealand Post online account can be used to access a range of current and exciting future services. Excuse 2. I hope I can get my parts I'm so upset and won't be able to afford to re buy them for a long time. Search. The Government requires travellers to New Zealand (except those from Australia, Antarctica and most Pacific Islands) to have a COVID-19 test taken and a negative test result returned within 72 hours of their first scheduled international flight. Thanks nz post. I was told at the shop it will take two working weeks for delivery.
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