Haven’t even responded to my email never buying from them again. Dress to kill, babe. I’ll use the bottoms as pyjama bottoms, and the t shirt might fit me when I’ve dropped about 4 stone in weight! My most recent order arrived today after ordering like a day ago. Would I use them again. My clothes returned to their warehouse on 11/30/2020 and when I’ve emailed about my refund they’ve told me to wait up to 30 days for it to process. I also have to say that two of the customer care team that I have spoken to by email seem very rude and they just don’t care. Sizing is a bit off, and materials cheap. I ordered 2 tracksuits from Femme Luxe before I had read the reviews. Ordered a dress for my 18th birthday, such a lovely dress but unfortunately had a rip in it, Niamh was so quick to help and send a new one out!! I have returned my package. | Read 41-60 Reviews out of 12,477 Emailed again today they tell me that it has already been paid back on January 4th. I will defo order again. … Do not order from them ! Ordered 6 loungewears/tracksuits and 1 jumper from here at the beginning of the month. This is their last response to my complaint:"Unfortunately because your parcel has been marked as delivered and to the correct GPS. Emailed again and got this “ sorry that your item has arrived like that but we do not send out used items” again this Millie hasn’t even asked to see photos so how would she know. I’ve now sent them several emails which have subsequently been ignored, previously all they would respond is robotic messages saying that they refuse to give me a refund and that they are “sorry for the inconvenience”. !Over 2 months!!! also where is your returns policy T&Cs not visable - only info as per FAQs quote: For details on refunds, please refer to our Returns Policy for a comprehensive overview. Absolutely shocking DO NOT ORDER FROM HERE!!!!!! Not even sure how they can still operate!=====Hi there / Rebecca or whoever is assigned to reply to feedback and complains, i am getting tired of chasing you guys for an update regarding my refund! Thank you so much for your lovely feedback :), Only the latest review will count in the company's TrustScore. Shipped the same day and arrived very fast and as described! 90 were here. Ordered a crop top in size M/L , came as not as crop top but full length t shirt, and is literally TINY. They received it back on December 17th (confirmed DHL). Worst customer service I’ve ever experienced. Each item can vary in size. Unit 2A Trading State, 60 Sherbourne Street, Manchester, M88LR I ordered clothes back in the beginning of November and quickly returned them because they just didn’t suit me in person. Shop dresses for every mood, whether you're a casj queen, or an all out glamazon. what am i doing with a voucher which i wouldn't use (1st for item not shipped and wouldn't order with your company ever again and for sure not recommend it to any of my friends! Femme Luxe discount code March 2021 Latest discount codes and promotions 4.8/5 Edit notifications. I needed to return a couple of bits & received a full refund within a week of posting - no chasing required! They promised me a ‘urgent refund’ which still has not been processed. Bought so many items from here , and have returned all of them but I have received less money and have been told I have applied a discount code , but that never happened , took months for them to actually get back to me. They need to start telling customers if they get a replacement they don’t get money back or replacement. But I've had them on time and the quality is great. Shop the hottest trends in women’s fashion fresh off your Insta feed. Most recently they only reacted because I outed them on trustpilot. I absolutely LOVE Femme Luxe! !One star is too much. Messaged femme luxe and was sent automated messages telling me to use the label inside and they will charge £3.50 to return 臘 ‍♀️ told them I tried sending back with the label provided but again automated message that isn't helping in anyway. But for femme luxe it’s all about the money. 1703 people are looking forward to coupons When I challenged them this is all they come back with! It’s ridiculous! Overall very happy with the service. I would have given 0 stars but that was not an option. Ordered two pairs of joggers that were nothing like the photos there mega cheap and nasty was going to return them but just seen on delivery item you can't return sale items this is is how obviously they make there money, I honestly don't know how places like this get with this you prob end up making more money selling clothes that actually look like the pictures. And when in doubt, it’s best to size up, as the majority of items run small. Femme Luxe Metallic Dark Pink Purple Ruched Bodysuit Mesh Sleeves Size 8 Bnwt. 12,477 people have already reviewed Femme Luxe. My order came within 3 days decent/good quality one of my items was a bit big but still nice. Overall bad quality as well as customer service. !Asking for my case to be escalated, I’ve had a snotty response, stating complain if you like, but the decision will not be overturned.Honestly, I am disgusted with the way in which they have conducted themselves, it’s only £23 but I for one will never buy from them again, and in hindsight I should have read the reviews on them as they would have enlightened me prior to buying. Again as per MY FEMME LUXE SIZING RECOMMENDATION and experience, I ordered this set a size up in a size 10. Femme Luxe is the original home of influencer inspired blogger clothes that help you be the first to get in on the trends that are breaking the internet RN. Tell me how a 38 day return is acceptable and I am still waiting. follow up again on replies to emails & complains…. DO NOT TRUST THEM! The quality is soooo poor! I've ordered two joggers according to Femme Luxe size guide but I received the wrong size so I emailed the customer service to let them know that with pictures as a proof. It's refreshing because I've had horrible experiences with other similar "bigger" brands. Order value was 224.40 and received a refund of 210.42! With all kinds of women's clothing, from sexy clothes, to casual clothes, we're got endless clothes for you to choose from. I am also STILL waiting for a refund from another order I have returned and have noticed so many reviews where people are waiting 4 months plus! I was making orders from numerous other stores and the service from these stores were impeccable. The products exceeded my expectaion and amazing quality. Femme Luxe is a fast-fashion store that caters for younger women, for sale are many a slinky dress, accessories, puff sleeve tops, shoes and more.It promises fast delivery and caters to those wanting going out clothes, and those looking to dress to impress. It’s a blog based in Manila, Philippines, that covers beauty, fashion, and lifestyle-related trends that are intended to offer inspiration and information to its readers. Femme Luxe Finery contacts. Save up to 30% and do good with Femme Luxe Discount Codes only at DealAid. Inspired by the modern "It" girl, TRESICS luxe is a designer-inspired brand that focuses on printed fabric and fashion forward designs while still maintaining the accessibility of … After reading them I was going to cancel the order but it had already been dispatched. Ordered 7 items only received 2!!! Left a review here a few week back I was asked to send a email with my order number. With hundreds of influencer inspired items, we’re here to help you secure the spotlight no matter where you’re headed. Definitely. So I was nervous cause some were not too great. Seller 100% positive. Seller 100% positive. Read about their experiences and share your own! This is one of the greatest services I have received buying from a small retail company.extremely understanding and would recommend to anyone. Awful awful quality! Women's fashion and apparel. Ive had good experience n this was my first time buying from them. NWT Out from Under Oversized Long Sleeve Top Sz … They steal ur money, if you have a faulty item they will send u another one, if that’s faulty they will refuse to take responsibility and take ur money not refunding you. Size are all different ordered my size but some items came out small some big. False information!!!!! Secure that prom queen crown with a selection of prom dresses designed to keep you looking like the best dressed. I will stick to the online retailers that care about their customers from now on. Select your favorite charity and we will make a donation on your behalf every time you use our coupons at femmeluxefinery.co.uk. I’d definitely recommend giving Femme Luxe a chance! $10.00 + $6.00 shipping. Brilliant, swift customer service without any hassle. Great customer service when my delivery took so long,just disappointed in quality of clothes and delivery time. I have already emailed 2x with the question when I can expect my money back as I still have not got it back to this day. My order which was equivalent to over £45 was not delivered to me and the courier made no attempts to contact me for the delivery (I live in an apartment building with a call box, at no point was this call box rung for my flat nor did the courier attempt to contact me by phone), and when I initially reached out to femme luxe for a replacement because I needed it by a certain date they told me I would have to wait several days for them to hear back from the courier about the delivery, even though I told them my order was not delivered and the image of where the courier left my parcel that was provided as evidence was not of my building. Description: This black one shoulder ruched slinky midi dress features a bodycon figure hugging silhouette calf length and a belted waist. The service from start to finish has been brilliant. Would I recommend them to family and friends. For our wholesale missy category, our brand label Femme offers basic tees to contemporary styles for our missy market. if something went wrong they would be happy to put it right. One size 10, two size 12. So then we went to social media, where they delete anyones comments warning people of this scam they are doing, as there has been loads of people commenting about their scam. Share. You've already flagged this Marzena Lewandowska 1 review. Still only one come. Parmida Fashion Limited Unit 2A Trading State, 60 Sherbourne Street, Manchester, M88LR Company Number :10053086 Email ID customerservice@femmeluxefinery.co.uk Open Mon - Sun: 9:00 - 21:00 The Clothing I Received Frome Femme Luxe. My courier said my parcel was delivered although it was never received. After writing to Femme Luxe, they “investigated” and said it was not their fault that the items didn’t come so they will not refund nor re send the missing items! Our offering of Women's Clothing is updated daily with the latest must-have pieces you need to be wearing this season. Useful. I know that April was at the height of the Pandemic, and I expect some delay in shipping. Femme luxe obviously have some issues with customer care, I have a product, a cardigan that is poor quality and developed a fault (six weeks old) and after informing femme luxe care, they just keep saying it’s over 14 day returns policy. They then proceeded to say the products would be non-returnable! I actually wondered if I was being scammed. Im sure Katie Prices bad vibes and poor quality clothes dont help much either You can chat via whatsapp with these companies, take notes, Worst customer service I have ever experienced. The Femme Luxe Khaki Off The Shoulder Loungewear Set retails at £16.99. Sadly, Femme Luxe does not have any coupons at the moment :(Click "like" to help us convince them to change it! Emailed customers services and got this response “ Unfortunately, we are currently unable to process exchanges You can return for a refund” no apology no asking to see item! We will be unable to offer a refund or replacement order.This is stated in our website policy.". They sent me a damaged item, I contacted the company they sent me another one which was even worse. Please contact wholesale@femme.la for any wholesale inquiries and cc our customer care department hello@antidote.la. ALWAYS look at the size chart before ordering! Item didn’t turn up, so contacted customer service via email and they were great. Avoid buying from this company. again, i returned everything i received from you, faulty items included and 2 items missing out of the order (received in 2 different parcels and issues collecting the 2nd one with DHL - as you only put the paperwork in one of the parcels! The only pro is the delivery was super duper fast. Share. Shop women's styles at SELECTED FEMME From celebrity inspired fashion to the latest in trend lead styles, keep your look current and shop everything from dresses for any occasion, cute … They will take your money when they can. so can someone explain what happen here and again no refund or partical refund on returns postage? They dealt with my concerns swiftly and have sent out another parcel to me. Clothes are cheap and nasty - sizing totally off. The clothing is absolutely horrendous. Do not waste your time and use them, Received a faulty good which ripped apon being tried on dispute being oversized so entirely caused by the good being sub par. Only the latest review will count in the company's TrustScore. To exercise the right to cancel, you must inform FEMME LUXE of your decision to cancel the contract by either completing the cancelation form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. Queen Of All You See is a platform that promotes positivity and creativity. I certainly wish I did. lie. | Read 21-40 Reviews out of 12,425 Shop Women's Femme Luxe Black Size S One Shoulder at a discounted price at Poshmark. Useful. Sizing. Silly error from me.AVOID THESE PEOPLE PLEASE!!!!!! Offered to resend item or a refund and were apologetic. Wow shocking service recieved faulty bottoms emailed replied then ignored for days and all they say “we are looking into this” like really what you looking into please Avoid this company the worst customer service recieved so far nor logged with PayPal to be resolved, If you want to gain more respect of the public why not show the same customer service skills as companies like PTL & FN There is a reason this company is not popular in America. Have now had no response to any further emails. All rights reserved. Even though I showed them the evidence the courier provided was wrong, the courier made no attempts to contact me and I did not receive my parcel! follow up again from my emails and review - chasing this for too long now, as clearly they dont read their emails and dont update their site. I then had to send £70 worth of things back for quality purposes and was only refunded £42 of it .. when asked why they told me “ this is the correct amount” and after me providing proof of why it’s the wrong amount all of my emails have been ignored. And to top it off, the costumer service was terrible. Despite the extended covid shipping notice on the website, my order arrived within 48 hours. You must do this within 14 days of receipt of your order. © 2021 Trustpilot, Inc. All rights reserved. Only used femme luxe 3 times, and 2 of those have been nothing but hassle. Will never shop here again. A tracksuit that I ordered two of as my flat mate wanted one as well! They proceeded to tell me the GPS location is correct, that they would not be sending me a replacement or refunding me. Out of a £140 order I received £28s worth. Sizing is wonky on Femme Luxe, as is the case with Shein. QUICK VIEW I was sceptical when buying from Femme Luxe as it has so many negative reviews but have been really pleasantly surprised! Quick delivery and great service! Now the cherry on top! But it was rejected because I guess when PayPal contacted them, they finally shipped my order. I was happy to receive their reply because I was told to send them back the order assuring me for a full refund because the mistake. Femme luxe obviously have some issues with customer care, I have a product, a cardigan that is poor quality and developed a fault (six weeks old) and after informing femme luxe care, they just keep saying it’s over 14 day returns policy. If I hadn’t had bought all these at sale price I honestly would try and get a refund. Absolutely ridiculous, I will now have to go to my bank to get my money back because I refuse to pay for products I did not receive, and it is within my consumer rights to demand for a refund. When they eventually decided to respond it was too late to send the item back but still refused and refund and said I needed to choose something else. $169.00 USD. Femme Luxe Finery contacts. I dont know why there’s so many bad reviews. Feelin' a lil hot? Brandy Melville Button Up Collared Top Faded Blue Cropped One Size. I bought £160 worth of clothes and returned £85.00 I am now on day 38 after I returned my clothing and when I send an email with proof of sending they say we are in the process of return. Made an order back in April while away from home. Worst customer service I have ever experienced, AVOID THIS COMPANY AT ALL COSTS. Very happy with their customer service. Lesson learnt, never order from here!! Cute, affordable clothing and great customer service. Honestly stay away! Why don’t you care about your customers? Wholesale program: 45% off retail price. $12.54 + shipping. FREE shipping AUS wide shop with afterpay sent you proof of return including the price! All 4 pieces was true to size I’m just a little short lol. Click here to shop Femme Luxe. DONT ORDER worst company ever. Femme luxe. DISGUSTING Company and even worse customer service. I’m the vulnerable category so it’s to be hoped whoever wore them didn’t have covid. You can also follow Femme Luxe on social media and browse other coupons in the Clothes & Apparel category for exclusive offers and discounts. Ordered from these guys a couple of times and I must say (compared to others) their clothes are of great quality, and always come in good time. if you order here, I recommend NOT to return. the least i would expect from you is to issue me a full refund back onto my card! Femme Luxe Finery Ladies On Trend Fast fashion with an Insta inspired feel. This time round they have sent me the wrong size of what I ordered and are refusing to refund my money or send the correct item. They claim they cannot refund me unless I return the item which I don’t see why I should be inconvenienced as this is their error and not mine! We've got a dress designed for pretty much any occasion, 'cos every gal deserves to have a go-to nice dress, right? They are now REFUSING to receive it back or refund me. Absolute trash service, ordered an outfit for New Years it didn’t fit so I returned it I only tried it on in my room for 20 seconds to see if it would fit and it still had the tags on and everything but when I asked for a refund they “claimed” I had marked it and could not process a refund, they then proceeded to be rude when I disputed their claim. Bad customer service!! No I opened the package to only two items a jumper and 1 tracksuit! This Femme Luxe try on haul includes high waisted jeans, a gray long sleeve shirt, and a playsuit. My order come was super excited, looked at the package and was like these tracksuits must lack material!
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